Holiday Inn Express Hotel & Suites The Villages

The room was comfortable, clean and convenient. The staff was friendly and the breakfast was first rate.

It was close to what we needed to see. The rooms were very clean and good size. The breakfast was excellent.

The front desk staff was great. The room was clean and spacious.

The construction was inconvenient but I realize it is a temporary event. The workers were never in the way.

Very clean. Staff was extremely polite.

N/A

Location and staff

Renovations were beautiful but I missed the sweet tea! I know it is a small thing but one I enjoyed each time we stayed.

Location

The night we arrived we were informed that there would be no water after midnight due to a water heater installation. This was a huge inconvenience because it was Bikefest weekend and many of us were coming back late from riding. To make things worse, we had no hot water in the morning which made for a very cold wake up shower. I think this was a poor decision by management and something that should have been better planned for a different time period either before or after Bikefest.

The room very warm and cozy.

I am gluten free so am unable to eat most of the food provided and cold eggs are not edible to me.

The Locationu

Bathroom had cracked floor tile, caulking around the tub was cracked and broken and mould

The front desk clerk was outstanding when we checked in.

Pool is very small

Breakfast choices were good.

Bathroom needs some major cleaning/painting; bathroom door was very dirty and marked up. Doesn't look like it has been painted since the place opened up.

Was there for fathers funeral manager very accommodating when needed second room. Thanks to the staff very much appreciated.

The mattresses were comfortable, and we were able to sleep soundly.

The first night our air conditioner did not work, and the dog in the next room barked throughout the night. Both problems were fixed by the following evening.

Remodeling was a terrible durty mess.

The location is great for restaurants and shopping.

They were remodeling when we stayed which I didn't know about. Also, the elevator and hallway carpeting is filthy grimy and ancient.

Nice location. Safe, amenable to plenty of shopping and the Ocala Forest.

The elevators were filthy. There were decorative mirrors in the hallway caked with dust. The room had some furniture with tears and stains. Overall, the cleanliness could definitely stand to improve and the furniture could use some updating BUT by no means was it horrible. The bed seemed pretty clean, the bathroom was spotless, the dining area and lobby were fine.